印度招聘技术部经理Support Team Leader (India)/AppsFlyer 推荐 特价 热卖 新品 团购
印度招聘技术部经理Support Team Leader (India)/AppsFlyer
AppsFlyer’s technology is found on 98 percent of the world’s smartphones, making it the global leader in mobile attribution and marketing analytics. Data-driven marketers trust AppsFlyer for independent measurement solutions and innovative tools to grow and protect their mobile business.
AppsFlyer’s platform processes billions of mobile actions every day, empowering app marketers and developers to maximize the return on their marketing investments. With Facebook, Google, Twitter, Pinterest, Snap Inc., Tencent, and 4,000+ other integrated partners, and clients including HBO, Waze, Alibaba, Skyscanner, Activision and 12,000+ leading brands worldwide, AppsFlyer has 15 global offices to support marketers everywhere.
Place工作地点: in Bengaluru, India
Discuss working visa support during interview.
We’re looking for a technically savvy manager who understands the importance of customer-oriented and responsive support services. Come expand our support team in India and lead the way by continuing AppsFlyer’s reputation of stellar customer service.
We believe that we’re successful only when our customers thrive. In this role, you will work closely with AppsFlyer’s engineering, customer success, and product teams. You will also impact the product’s evolution by providing feedback that can be integrated into future product development.
The right person for this role is someone who will thrive in a fast-paced environment, using a mix of technical skills, strong customer-facing communication style, and with a focus on process and system refinement. You will be tasked with driving successful outcomes for our Customers.
B.E. in computer science or equivalent technical experience
3+ years of experience in relevant SaaS or cloud-based companies in a support function
2+ years of experience in managing an engineering/support or similar team
Working knowledge of databases and SQL
Organized and process-oriented with the ability to drive resolutions working with multiple groups
Strong interpersonal skills with a customer success orientation (i.e., patience and calm under the pressure of solving real-time customer issues)
Advanced proficiency in written and spoken English
Strong written and verbal communication skills
Excellent ability to present complex technical information in a clear and concise manner to a variety of audiences, including non-technical
Manage and scale a world-class customer support team
Lead strategic planning with Global Support, drive exceptional results in all areas within the support group
Develop internal tools and best practices for debugging and analyzing customer issues in a more expedient and efficient manner
Hire, train, mentor, motivate and reward your team
Identify emerging issues, communicate it with the relevant team and contribute to internal and external knowledge base systems as necessary
Build and maintain effective internal relationships, specifically with customer success managers and engineering to help identify, report, and resolve issues quickly
Be hands-on and resolve customer issues as required
Compensation & Benefits福利待遇
At AppsFlyer we’re not just family friendly, we’re family loving! It's not unusual to see kids at the office. We have a play room plus many family activities throughout the year.
We take Corporate Social Responsibility seriously. AppsFlyer Cares demonstrates our commitment to giving back to the community and supporting diversity in the workplace.
Enjoy weekly happy hours, yoga classes, team retreats, 3 meals a day, fully-stocked kitchens and many more.
Travel and bond with colleagues from around the globe. Immerse yourself in the products & innovations shaping the industry, and hone your skills & expertise!
Familiarity with the mobile ecosystem
Background in web/SDK/mobile/support, development or QA
Experience with B2B companies and/or global companies
Being introduced by an AppsFlyer team member
This position is posted by the employer directly. Please contact the employer directly and sign a contract with working visa.
All charges for clothing, transportation and training for any reason may be deception. Please know this in advance.
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