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印度招聘技术部经理Support Team Leader (India)/AppsFlyer

印度招聘技术部经理Support Team Leader (India)/AppsFlyer

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线路编号:
0000564
出发城市:
不限
往返交通:
飞机
预订提醒:
建议提前3天预订
游玩主题:
  • 打工Working holiday
途径景点:

印度

付款方式:
  • 微信扫码
  • 余额支付
价格类型:
出发日期:
参团人数:

地点介绍

公司简介

AppsFlyer’s technology is found on 98 percent of the world’s smartphones, making it the global leader in mobile attribution and marketing analytics. Data-driven marketers trust AppsFlyer for independent measurement solutions and innovative tools to grow and protect their mobile business.
AppsFlyer’s platform processes billions of mobile actions every day, empowering app marketers and developers to maximize the return on their marketing investments. With Facebook, Google, Twitter, Pinterest, Snap Inc., Tencent, and 4,000+ other integrated partners, and clients including HBO, Waze, Alibaba, Skyscanner, Activision and 12,000+ leading brands worldwide, AppsFlyer has 15 global offices to support marketers everywhere.

Website: appsflyer.com 





项目内容 以下内容为推荐内容,信息仅供参考

项目亮点

  • 年满18

Salary工资面议:

Negotiation

Place工作地点in Bengaluru, India

visa sponsorship是否提供签证支持

Discuss working visa support during interview.

Job Description岗位描述

We’re looking for a technically savvy manager who understands the importance of customer-oriented and responsive support services. Come expand our support team in India and lead the way by continuing AppsFlyer’s reputation of stellar customer service.

We believe that we’re successful only when our customers thrive. In this role, you will work closely with AppsFlyer’s engineering, customer success, and product teams. You will also impact the product’s evolution by providing feedback that can be integrated into future product development.

The right person for this role is someone who will thrive in a fast-paced environment, using a mix of technical skills, strong customer-facing communication style, and with a focus on process and system refinement. You will be tasked with driving successful outcomes for our Customers.

Requirement岗位要求

  • B.E. in computer science or equivalent technical experience

  • 3+ years of experience in relevant SaaS or cloud-based companies in a support function

  • 2+ years of experience in managing an engineering/support or similar team

  • Working knowledge of databases and SQL

  • Organized and process-oriented with the ability to drive resolutions working with multiple groups

  • Strong interpersonal skills with a customer success orientation (i.e., patience and calm under the pressure of solving real-time customer issues)

  • Advanced proficiency in written and spoken English

  • Strong written and verbal communication skills

  • Excellent ability to present complex technical information in a clear and concise manner to a variety of audiences, including non-technical

Responsibilities岗位职责

  • Manage and scale a world-class customer support team

  • Lead strategic planning with Global Support, drive exceptional results in all areas within the support group

  • Develop internal tools and best practices for debugging and analyzing customer issues in a more expedient and efficient manner

  • Hire, train, mentor, motivate and reward your team

  • Identify emerging issues, communicate it with the relevant team and contribute to internal and external knowledge base systems as necessary

  • Build and maintain effective internal relationships, specifically with customer success managers and engineering to help identify, report, and resolve issues quickly

  • Be hands-on and resolve customer issues as required

Compensation & Benefits福利待遇

  • At AppsFlyer we’re not just family friendly, we’re family loving! It's not unusual to see kids at the office. We have a play room plus many family activities throughout the year.

  • We take Corporate Social Responsibility seriously. AppsFlyer Cares demonstrates our commitment to giving back to the community and supporting diversity in the workplace.

  • Enjoy weekly happy hours, yoga classes, team retreats, 3 meals a day, fully-stocked kitchens and many more.

  • Travel and bond with colleagues from around the globe. Immerse yourself in the products & innovations shaping the industry, and hone your skills & expertise!

Nice-to-haves

  • Familiarity with the mobile ecosystem

  • Background in web/SDK/mobile/support, development or QA

  • Experience with B2B companies and/or global companies

  • Being introduced by an AppsFlyer team member

本职位免中介费

工游网不收取费用

所有以任何形式收取费用可能是欺骗,请提前知晓

No  agency Fee 

所有个人的支出

All personal expenses

费用说明

预订须知

本职位是雇主自行发布,无任何中介费用,申请者自行请与雇主签订合同,办理正规工作签证前往。

This position is posted by the employer directly. Please contact the employer directly and sign a contract with working visa.

温馨提示

所有以任何理由收取服装费、交通费、培训费或者承诺无需工作签证的都可能是欺骗,国际项目请自行办理好正规入境签证,请提前知晓。

工游网仅提供信息咨询服务。

请在网络面试的时候落实好工作签证等事宜。

All charges for clothing, transportation and training for any reason may be deception. Please know this in advance.

预订流程

两种方式申请:

点击 联系供应商 -获得雇主联系方式-提交CV-雇主面试-办理签证-愉快出行

说明:请准备好英文CV,雇主将筛选简历安排网络面试,请把你所有需要了解的信息通过面试咨询清楚(很重要),工游网仅提供职位信息咨询服务,不提供旅行社或者人力资源方面的服务,面试通过后直接和雇主签订正式用工合同,并办理正规工作签证前往。

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